Troubleshooting & Self Serve Guide

To address any general errors you may encounter, please follow the steps outlined below. By following these instructions, you should be able to resolve the errors on your own. However, if the problem persists, you can always reach out to the Dzap team on Discord for further assistance.

More important majority of the errors will be resolved by the below mentioned 2 steps

  • Reload / Refresh data

  • Clearing you cache memory

Steps for both the solutions are mentioned below

Resolving common errors

  1. Reload

F5 or CRTL + R or ↻

  1. Hard Reload

CTRL + SHIFT + R

  1. Empty Cache

CTRL + SHIFT+ DELETE

  1. Clear Cache using browser setting

(Refer to steps below)

  1. Transaction failure

(With resolution )

  1. Reload

Many user interfaces provide a dedicated button for this purpose. Rest assured, utilizing this option won't result in cache deletion or loss of stored page data.

  1. Hard Reload

Consider this alternative method for reloading your browser, which is more forceful in nature. By choosing this option, the cache of the specific page will be cleared, and all elements will be re-downloaded. This proves beneficial when reloading crypto applications following updates, bug fixes, and other related situations.

  1. Empty Cache + Hard Reload

For a more forceful browser refresh, opt for this approach. By selecting this option, the entire browser cache will be cleared, resulting in a complete re-download of all elements. This proves beneficial when encountering widespread browsing issues across multiple websites. Some individuals recommend incorporating this method into your routine, along with deleting browsing history, cookies, and other related data.

  1. Clear Cache data from Site Settings section

  • Click on the lock icon next to the URL in the browser tab and then

  • Click on Site settings option

  • Click on the “Clear data” button shown in the section. Clear the data for DZap.io

  • Go back to the site and press ctrl+shift+R. Cache is removed now. You can try again.

  1. Transation Failure

Transaction may fail for many reasons, some of them mentioned below-

  1. High network traffic

  2. Low liquidity

  3. Gas exceeds block limit

High price impact- Example: user has given a slippage value of 1%, but the rate exceeds the sent slippage value leading to transaction failure. In such case, the user can simply retry/repeat the transaction.

Raise Ticket if troubleshooting doesn't work

If you've tried all the troubleshooting steps and the issue persists, please raise a ticket on our Discord support channel. To help us assist you better, include your console logs. Below is a step-by-step guide on how to capture and share your console logs.

How to Capture Console Logs

  1. Open Developer Tools:

    • Chrome: Right-click on the page and select "Inspect" or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac).

    • Safari: Enable the "Develop" menu in Preferences, then select "Show Web Inspector" from the "Develop" menu or press Cmd+Option+I.

  2. Navigate to the Console:

    • Click on the "Console" tab in the Developer Tools.

  3. Capture the Logs:

    • Reproduce the issue so that the relevant logs are generated.

    • Take a screenshot of the console logs:

      • Windows/Linux: Press PrtScn (Print Screen) to capture the entire screen or Alt+PrtScn to capture the active window. Use Ctrl+V to paste the screenshot into an image editor and save it.

      • Mac: Press Cmd+Shift+4, then drag to select the area of the console. The screenshot will be saved to your desktop.

  4. Attach the Screenshot:

    • When raising a ticket on Discord, attach the screenshot of your console logs to provide our support team with the necessary information to troubleshoot your issue.

Thank you for helping us improve your experience with DZap!

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