‼️Troubleshooting & Self Serve Guide

To address any general errors you may encounter, please follow the steps outlined below. By following these instructions, you should be able to resolve the errors on your own. However, if the problem persists, you can always reach out to the Dzap team on Discord for further assistance.

More important majority of the errors will be resolved by the below mentioned 2 steps

• Reload / Refresh data

• Clearing you cache memory

Steps for both the solutions are mentioned below

Resolving common errors

Reload	F5 or CRTL + R or ↻
Hard Reload	CTRL + SHIFT + R
Empty Cache	CTRL + SHIFT+ DELETE
Clear Cache using browser setting	(Refer to steps below)
Transaction failure	(With resolution )

1. Reload

Many user interfaces provide a dedicated button for this purpose. Rest assured, utilizing this option won't result in cache deletion or loss of stored page data.

2. Hard Reload

Consider this alternative method for reloading your browser, which is more forceful in nature. By choosing this option, the cache of the specific page will be cleared, and all elements will be re-downloaded. This proves beneficial when reloading crypto applications following updates, bug fixes, and other related situations.

3. Empty Cache + Hard Reload

For a more forceful browser refresh, opt for this approach. By selecting this option, the entire browser cache will be cleared, resulting in a complete re-download of all elements. This proves beneficial when encountering widespread browsing issues across multiple websites. Some individuals recommend incorporating this method into your routine, along with deleting browsing history, cookies, and other related data.

4. Clear Cache data from Site Settings section

• Click on the lock icon next to the URL in the browser tab and then

• Click on Site settings option

• Click on the “Clear data” button shown in the section. Clear the data for DZap.io

• Go back to the site and press ctrl+shift+R. Cache is removed now. You can try again.

5. Transation Failure

Transaction may fail for many reasons, some of them mentioned below-

1. High network traffic

2. Low liquidity

3. Gas exceeds block limit

High price impact- Example: user has given a slippage value of 1%, but the rate exceeds the sent slippage value leading to transaction failure. In such case, the user can simply retry/repeat the transaction.